Accessibility

Our commitment

The Auto Rack is committed to making our store usable by everyone, including people with disabilities. We aim to provide goods and services in a way that respects dignity, independence, integration and equal opportunity, consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and its customer service standards.

Standard we work to

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. Accessibility is treated as ongoing work, not a one-time project, and is considered when we build new features.

What we have done

• semantic page structure with headings, landmarks and descriptive page titles
• keyboard navigation throughout, including menus, filters and dialogs, with Escape to close overlays
• visible focus indicators and accessible names on icon-only buttons
• alternative text on meaningful images, with decorative images hidden from screen readers
• colour combinations chosen for contrast against our dark interface
• respect for the “reduce motion” system setting, which disables animations
• touch targets sized for comfortable use on phones, and layouts that reflow without horizontal scrolling
• form fields with associated labels and clear, text-based error messages

Known limitations

Some areas may not yet fully meet our target, including third-party components we do not control (such as the hosted payment page) and product information supplied by manufacturers, where images and descriptions come from external sources.

If you encounter a barrier anywhere on the site, please tell us — reports directly shape what we fix next.

Need help ordering?

If any part of the site prevents you from finding, understanding or buying a product, contact us at contact@theautorack.com and we will help you complete your order directly, provide product information in another format, or arrange an alternative way to communicate. There is no charge for this assistance.

Feedback

Accessibility feedback is welcome at contact@theautorack.com. Please tell us the page, what you were trying to do, and the assistive technology or browser you were using. We aim to respond within 5 business days, and will let you know what we can do and when.

Feedback is accepted by email, through our contact form, or by live chat — whichever suits you.

Availability of this statement

This statement is available in an accessible format on request.