Returns & Refunds

The 30-day window

You may request a return within 30 days of delivery. Requests after that window cannot be accepted except under a manufacturer warranty claim.

Start your return from the Returns page. Do not ship anything back before we authorize it — unauthorized returns may be refused or delayed.

Condition required

To be eligible for a return, an item must be:

• unused, uninstalled and never driven on
• in its original, undamaged packaging with all labels, stickers and included hardware
• free of mounting marks, sealant, road grime, curb damage or modification
• accompanied by proof of purchase and a return authorization from us

Restocking fee (20%)

Change-of-mind returns are subject to a 20% restocking fee. Your refund is the item price less 20%, and original shipping is not refunded.

No restocking fee applies where the item is defective, was shipped incorrectly, or was materially misdescribed on the site — those are made right at our cost, including return shipping.

What cannot be returned

• tires or wheels that have been mounted, installed or driven on (unless defective)
• items damaged by installation, misuse, accident, improper storage or normal wear
• special-order, clearance or final-sale items where identified as such at the time of purchase
• products missing original packaging, hardware or components
• fluids, chemicals, sealants or adhesives once opened
• gift cards and promotional items

Defective or incorrect items

If an item arrives defective, damaged or is not what you ordered, contact us within 48 hours of delivery with photographs. We will arrange replacement, or a full refund including shipping, at no cost to you.

Manufacturing defects discovered after installation are handled under the manufacturer’s warranty — see our Warranty Policy. Do not continue to use a product you believe is defective.

How to return

Submit a request on the Returns page with your order number and reason. If approved we will email a prepaid return label and instructions.

Pack items securely in their original packaging. You are responsible for loss or damage in transit if the return is not packed adequately or not sent using the label we provide.

Refunds

Once we receive and inspect the return, we will email you the outcome. Approved refunds are issued to the original payment method — we cannot refund to a different card or account.

Refunds are typically processed within 5 business days of inspection; your bank or card issuer may take a further 5–10 business days to post it.

Where a discount code was applied, the refund reflects the amount actually paid. Where a refund drops an order below the free-shipping threshold, the original shipping cost may be deducted.

Exchanges

We do not process direct exchanges. Return the original item under this policy and place a new order for the item you want, so you get the correct product as quickly as possible.

Order cancellation

You may cancel before dispatch for a full refund — email us as soon as possible. Once an order has shipped it must be handled as a return under this policy.

Your statutory rights

This policy is in addition to, and does not limit, rights you have under applicable Canadian consumer protection legislation.