Warranty

What is covered

Products are covered by the warranty offered by their manufacturer, which typically covers defects in materials and workmanship for a stated period or tread depth. Coverage, duration and remedies are set by the manufacturer and vary by brand and product.

The Auto Rack passes those warranties through to you and will help you make a claim. We do not offer a separate warranty of our own, and we are not the warrantor.

What is not covered

Manufacturer warranties generally exclude:

• road hazard damage — punctures, cuts, impacts, potholes, curb damage — unless you bought separate road hazard coverage
• wear from under- or over-inflation, misalignment, worn suspension components, or failure to rotate
• damage from improper installation, mounting, balancing, or incorrect torque
• damage from overloading, exceeding the speed rating, racing, off-road or competition use
• vandalism, fire, collision, chemical exposure, or improper storage
• cosmetic corrosion or finish wear on wheels caused by harsh cleaners, salt or neglect
• normal tread wear and tires worn to the wear bars
• products with the DOT code, serial number or markings removed or altered

Consequential costs

Warranty remedies are limited to repair, replacement or credit of the product itself, as the manufacturer determines. To the maximum extent permitted by law, neither the manufacturer nor we cover mounting, balancing, alignment, disposal, taxes, towing, storage, rental vehicles, lost time, or other consequential costs — see section 9 of our Terms of Service.

How to make a claim

Email contact@theautorack.com with your order number, clear photographs of the issue and the product markings (including the DOT code for tires), your current mileage or approximate distance driven, and a description of the problem.

We will open the claim with the manufacturer. Most manufacturers require the product to be inspected by an authorized dealer before approving a claim, and their decision governs the outcome.

Keep the product — do not discard or replace it before the inspection, or the claim will usually be denied.

Timing

Claim assessment depends on the manufacturer and typically takes 2–6 weeks. We will keep you updated at each stage.

Stop using any product you believe is defective. Continuing to drive on a damaged tire can be dangerous and can void the claim.

Proof of purchase

Keep your order confirmation. Warranty claims require proof of purchase from us, and coverage applies to the original purchaser only unless the manufacturer states otherwise.

Your statutory rights

This policy does not limit any non-excludable rights or implied warranties you have under applicable Canadian consumer protection or sale-of-goods legislation.