Shipping Policy

When shipping is free

Your whole order ships free if any of the following is true:

• you buy 4 or more tires and/or wheels in total — they can be mixed, and any parts in the same order ship free too
• the parts and accessories in your order total $150 or more
• your order totals $500 or more after any discount

Tires and wheels

Tires and wheels are bulky and priced per unit. Tires and wheels count together toward the free set — two tires plus two wheels is still a set of four.

• 1 tire or wheel — $29.95
• 2 — $54.95
• 3 — $74.95
• 4 or more — free

Parts and accessories

Parts are charged once per order, not per item, because they ship together in one parcel. The rate follows the largest item in the order:

• small, low-cost hardware such as valves, sensors and clips — $5.95
• standard parts — $9.95
• heavy or bulky goods such as fluid and oil cases and sound deadening — $19.95
• free once the parts in your order reach $150

Mixed orders

If your order contains both tires or wheels and parts, you pay the higher of the two charges — never both. Adding a small part to a tire order costs you nothing extra. Orders may still arrive in more than one shipment; that never changes what you paid.

Oversized or remote-area shipments may occasionally require an adjusted rate. If that applies to your order we will contact you before shipping and you may cancel for a full refund.

Dispatch and delivery times

In-stock items are dispatched within 1–2 business days of payment clearing. You will receive tracking by email as soon as the shipment leaves.

Typical transit is 2–5 business days depending on destination, with remote and northern communities taking longer. Business days exclude weekends and statutory holidays.

All timeframes are estimates, not guarantees. Carrier delays, weather, strikes, customs and other events outside our control can extend them and are not grounds for compensation beyond the remedies in our Terms of Service.

No in-store pickup

We are an online-only store and every order ships to you. The address on our policy pages (214 Toronto Ave, Oshawa, ON L1H 3C1) is a mailing address for correspondence — it is not a retail location, there is no counter, and we cannot accept walk-in visits, collections, or returns dropped off in person.

Returns must be sent through the process in our Returns & Refunds Policy so they are tracked and credited to your order.

Where we ship

We ship across Canada. Some products cannot be shipped to every destination due to size, hazardous-goods rules or supplier restrictions; if that affects your order we will contact you and refund it.

For any destination outside Canada, the recipient is the importer of record and is responsible for all duties, taxes, brokerage and customs charges, and for confirming the product is legal to import and use locally.

Address accuracy

You are responsible for providing a complete, accurate and deliverable shipping address. We are not responsible for delivery to an address entered incorrectly at checkout.

If a shipment is returned to us as undeliverable, refused, or unclaimed, we will refund the item value less original and return shipping costs actually incurred. Re-shipping requires a new shipping charge.

Address changes can only be made before dispatch — email us immediately if you need one.

Title and risk of loss

Title and risk of loss pass to you on delivery by the carrier to the address you provided. Once delivery is confirmed by the carrier, responsibility for the goods rests with you.

Inspect your delivery

Inspect all items on arrival, before installation. If the packaging or product is visibly damaged, note it with the carrier where possible, photograph it, and contact us within 48 hours of delivery.

Do not install a damaged or incorrect product — installing it makes the claim significantly harder and generally ends return eligibility.

Lost, stolen or damaged shipments

Contact us at contact@theautorack.com with your order number and any photographs. We will open a claim with the carrier and, once the claim is resolved, replace the item or refund you.

Carrier claims take time and we appreciate your patience while they run their process. Where tracking shows delivery was completed and the package was subsequently taken from the premises, the carrier claim outcome determines what we can do.

Partial shipments and backorders

Multi-item orders may ship in more than one parcel or from more than one supplier, sometimes arriving on different days, at no extra cost to you.

If an item becomes unavailable after you order, we will contact you with the options: wait, substitute, or refund that item.

Questions

Shipping questions: contact@theautorack.com. You can also check status any time on our Track Order page.