Legal & policies
Everything that governs buying from The Auto Rack — written to be read, not just filed. Last updated July 27, 2026.
Terms of Service
The agreement that governs every order and use of the site.
Privacy Policy
What we collect, why, and the choices you have.
Cookies & Tracking
The local storage and analytics we use — and how to opt out.
Security
How we protect payments and your data, and how to report an issue.
Shipping Policy
Rates, dispatch and delivery times, damage and loss claims.
Returns & Refunds
What can be returned, restocking fees, and how refunds work.
Warranty
Manufacturer coverage, what is excluded, and how to claim.
Product Safety & Fitment
Installation, load ratings and safe use of tires and wheels.
Accessibility
Our commitment under the AODA and how to request support.
Contact for legal notices
The Auto Rack, 214 Toronto Ave, Oshawa, ON L1H 3C1. Email contact@theautorack.com. For privacy requests use the same address and mark it “Privacy”; for security reports, see our Security page.
Mailing address only — this is not a retail location. We do not offer in-store pickup and cannot accept walk-in visits or returns dropped off in person.